Shipping & Returns

Processing Time: All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive an email notification once your order has been shipped.

Shipping Fees: We offer free shipping for all orders, both domestic and international.

Domestic Shipping (within the U.S.A.): Orders are typically shipped within 3-5 business days after processing. Delivery times may vary depending on location and carrier.

Tracking Information: Once your order has been shipped, you will receive an email with a tracking number to monitor the delivery status of your package.

Return & Exchange Policy

We offer a 30-day hassle-free return policy from the date of delivery. To be eligible for a return or exchange, items must meet the following conditions:

• Items must be unworn, unused, and in their original condition.
• All original tags must be attached.
• Items must be returned in their original packaging.

Return Shipping Costs: The customer is responsible for return shipping costs unless the return is due to a damaged item or quality issue (see below).

Refund: Once your return is received and inspected, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 5-7 business days.

Exchange: We offer free exchanges for items damaged during transit or with quality issues. Please contact us at [Your Email Address] within 7 days of delivery to initiate an exchange. Include your order number, photos of the damaged item, and a brief description of the issue.

How to Initiate a Return or Exchange:

1. Contact us at info@avasociety.store to request a return or exchange.
2. Securely pack the item(s) in the original packaging.
3. Send the item(s) to the address provided in the return instructions.

Note: No refunds will be granted for items returned without prior authorization or that do not meet the above return conditions.

Damaged or Defective Items

If your order arrives damaged or has quality issues, please contact us within 7 days of delivery at threadsociety.online. We will gladly offer a free exchange or refund, including return shipping costs. Please include your order number, photos of the damaged item, and a brief description of the issue.